Refund policy

Refunds

Everything at Dozey Me is a digital download. There's nothing to post and nothing to send back, which is why a purchase is final once your file has been delivered. That's normal for digital products, and it's the trade for getting it instantly and keeping it for good.

It doesn't mean you're on your own. If something goes wrong, we fix it:

• Your download link never arrived, or expired before you used it
• The file won't open, or came through damaged
• You were charged twice for the same order
• You've lost the file and need it again — we'll re-send it, however long it's been

Due to the nature of digital products, all sales are final. Once a file has been downloaded or accessed, we cannot offer refunds, exchanges, or cancellations.

However, if you experience any issues with your purchase—such as file corruption, missing downloads, or receiving the wrong item—please reach out to us at hello@dozeymme.com, and we’ll be happy to assist you.

Refund Exceptions

We do not offer refunds in the following cases:
✔ Accidental purchases
✔ Change of mind
✔ Lack of compatibility with your device/software (please review product descriptions before purchasing)
✔ Failure to download or use the file (unless technical issues are confirmed on our end)

If you believe you have a valid refund request due to an error on our part, please email us with details, and we’ll do our best to resolve the issue.

File Delivery & Access

If you do not receive your digital download link immediately after purchase, check your spam/junk folder or email us at hello@dozeyme.com with your order number. We’ll ensure you receive your product as soon as possible.

By completing a purchase on dozeyme.com, you agree to this refund policy.

For any further questions, feel free to contact us—we’re happy to help!